Shipping and Return Policy

Shipping

Due to the increasing issues with USPS we will only be shipping via UPS for now. This is the only carrier we have had success with customer's receiving orders in a timely manner. With the nature of our product and it's susceptibility to extreme temperatures, it is important to us that your order arrive on time. 

Shipping will be a flat $10 for orders up to $100. After $100, orders ship for free. Most UPS orders have an arrival time frame of 3-5 days once shipped from our PA location.

If you are local to the Pittsburgh area we can do a free local pickup. I am located East of the city and you can email me or message me on Instagram to schedule a pickup.

Returns and Refunds

We always want you to be happy with your product! If you have any issues please reach out via the contact form on the website or email tara@wickmagick.com. We will work with you on the best solution to your problem, whether that is a return or refund.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tara@wickmagick.com.